NexNish
Help center

Frequently asked questions

Quick answers about our services, products, tools, and how we work. Can't find what you're looking for? Just message us.

General

3 answers
What is NexNish?+

NexNish is a studio and platform offering digital products, web services, and free tools for creators, founders, and small businesses.

Where are you based?+

We work remotely with clients worldwide. Our core team is based in Bangladesh, so we're comfortable delivering in both English and Bangla.

How can I contact you?+

Use the Contact page, WhatsApp widget in the bottom-right, or email us — we usually reply within one business day.

Services & Pricing

4 answers
How does pricing work?+

Every project is scoped after a short discovery call. Our Pricing page shows starter tiers; final quotes depend on scope, integrations, and timeline.

Do you offer monthly care plans?+

Yes. Monthly plans cover hosting checks, small edits, security updates, and performance monitoring. You can cancel anytime.

What is your typical turnaround?+

Landing pages: 5–10 days. Full marketing sites: 2–4 weeks. E-commerce & custom apps: 4–8 weeks depending on scope.

How do payments work?+

One-time projects are 50% upfront and 50% on delivery. Monthly plans are billed at the start of each cycle.

Products

3 answers
Are the digital products licensed for commercial use?+

Yes — every product includes a commercial license for a single end-product unless the listing says otherwise.

Do you offer refunds?+

Because digital products are delivered instantly, we don't offer refunds once a file has been downloaded. Reach out if something isn't working — we'll make it right.

Will I get updates after purchase?+

Yes. All products include free updates for the version you purchased, delivered to the same email.

Tools

3 answers
Are the tools free?+

All tools listed under /tools are 100% free with no signup. Image compression, format conversion, background removal, and more run right in your browser.

Do you store my uploaded files?+

No. Tools like the Image Compressor, Converter, and Background Remover process files entirely in your browser — nothing is uploaded to our servers.

Can I request a new tool?+

Absolutely — send us a message on the Contact page with the tool you'd like to see and how you'd use it.

Account & Support

2 answers
Do I need an account to buy products or use tools?+

Tools are open to everyone. For product purchases, we send delivery to your email — an account isn't required.

How do I get support?+

Email us or use the WhatsApp widget. Priority support is included in Growth and Scale tiers.

Still have questions?

Send us a message and we'll get back within one business day.

Contact us →