Frequently asked questions
Quick answers about our services, products, tools, and how we work. Can't find what you're looking for? Just message us.
General
3 answersWhat is NexNish?+
NexNish is a studio and platform offering digital products, web services, and free tools for creators, founders, and small businesses.
Where are you based?+
We work remotely with clients worldwide. Our core team is based in Bangladesh, so we're comfortable delivering in both English and Bangla.
How can I contact you?+
Use the Contact page, WhatsApp widget in the bottom-right, or email us — we usually reply within one business day.
Services & Pricing
4 answersHow does pricing work?+
Every project is scoped after a short discovery call. Our Pricing page shows starter tiers; final quotes depend on scope, integrations, and timeline.
Do you offer monthly care plans?+
Yes. Monthly plans cover hosting checks, small edits, security updates, and performance monitoring. You can cancel anytime.
What is your typical turnaround?+
Landing pages: 5–10 days. Full marketing sites: 2–4 weeks. E-commerce & custom apps: 4–8 weeks depending on scope.
How do payments work?+
One-time projects are 50% upfront and 50% on delivery. Monthly plans are billed at the start of each cycle.
Products
3 answersAre the digital products licensed for commercial use?+
Yes — every product includes a commercial license for a single end-product unless the listing says otherwise.
Do you offer refunds?+
Because digital products are delivered instantly, we don't offer refunds once a file has been downloaded. Reach out if something isn't working — we'll make it right.
Will I get updates after purchase?+
Yes. All products include free updates for the version you purchased, delivered to the same email.
Tools
3 answersAre the tools free?+
All tools listed under /tools are 100% free with no signup. Image compression, format conversion, background removal, and more run right in your browser.
Do you store my uploaded files?+
No. Tools like the Image Compressor, Converter, and Background Remover process files entirely in your browser — nothing is uploaded to our servers.
Can I request a new tool?+
Absolutely — send us a message on the Contact page with the tool you'd like to see and how you'd use it.
Account & Support
2 answersDo I need an account to buy products or use tools?+
Tools are open to everyone. For product purchases, we send delivery to your email — an account isn't required.
How do I get support?+
Email us or use the WhatsApp widget. Priority support is included in Growth and Scale tiers.
Still have questions?
Send us a message and we'll get back within one business day.
Contact us →